In the event that you have any queries or concerns, you are encouraged to email our customer service department at Customer.service@bennefin.com or visit our office to submit the form.

In case, you feel dissatisfied with our response you may raise your concerns directly to our Complaint Handling Officer through Compliants@bennefin.com or visit our office to submit the form.

All complaints received shall be acknowledged in writing or email. We will send an acknowledgment on email within five working days upon receipt of the complaint. The department will then carry out an impartial review of the complaint with a view of understanding whether we acted fairly and as per our contract. The final response and resolution will be sent on email within 4 weeks.

And if your complaint is not resolved within four weeks or the response does not meet your expectation; you may escalate the matter to the Central Bank of Bahrain at www.cbb.gov.bh within 30 calendar days from the date of receiving our response letter.